| We have prepared this Help Desk as a quick
reference to answer some of the questions our customers frequently ask
us about using Total Health Reward's services. If you can't find the
answer here, please contact us directly. Our trained, knowledgeable
representatives are on stand-by, ready to answer any of your questions: |
Hours: 9 am to 5 pm EST
Phone: (877) 633-7483
Email: info@totalhealthrewards.com
|
| In your correspondence, please include
your certificate and pin numbers. If you contact us by telephone,
please have these numbers available when you call. |
| Help Topics |
|
| Shipping times |
| Supplies, furniture, equipment, and
in-stock textbooks ship within 48 hours of receiving your order.
Exceptions to this rule include JB Call and Professional Case products,
as well as textbooks that are not in stock. These will usually ship in
2-3 weeks. To calculate total delivery time, please add 2-7 business
days to allow for UPS Ground shipping. |
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| Pricing: |
| All equipment is priced competitively,
and the collection within the catalog was designed to fit the amount of
your certificate. The textbook pricing corresponds to the publisher's
suggested price, and includes the cost of shipping and handling. If the
items in your order exceed the amount of certificate(s), you can
cover any extra charge with your credit card. |
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| Account Balances: |
| If your certificate amount exceeds the
amount of your order, we will keep a positive balance on your account,
which you can redeem later by calling us. Balances
left on account cannot be redeemed online via our website. |
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| Freight Charges: |
Standard Shipping is included free for
Orders of $25 or more, however this is subject to change. Orders under
$25 are subject to a $5 shipping fee. For information on Express
Shipping, please call our Customer Service department at 1-877-633-7483.
These rates apply only to orders shipped within the continental United States. |
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| Taxes: |
| Total Health Rewards is required to
collect sales tax in NJ and MO. Sales tax is applied to the total
taxable amount of the order and is based on the shipment's destination
state and local (county, city, transit and other, if any) sales tax
rate. For orders shipping to NJ or MO, sales tax will be calculated
during order check out. |
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| Invalid Certificates: |
| Some certificates cannot be redeemed online. If you are having
difficulty logging in with a certificate that you believe is valid, please contact our Customer Service
department at 877- 633-7483, or fax your order to 877- 329-9847. |
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| Credit Card Security: |
| We use Secure Socket Layer (SSL)
technology to encrypt the information you send us, this ensures that
your Internet transactions stay private and protected. |
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| Return Policy: |
Returns must be arranged within 30 days
from receipt of your order. If you are missing an item, or were shipped
the wrong item please call our Customer Service department at
877-633-7483 to arrange a return. Orders returned without
obtaining a return authorization will not be accepted.
Special order items, opened software, and opened electronic equipment
are non-returnable. Downloadable software items are non-returnable.
Items that have been used or are in non-sellable condition may not be
returned. Items that fail during the manufacturer's warranty period
should be handled in accordance with the manufacturer's warranty
policy. All returned items must be in their original packaging. Other
restrictions may apply. Restocking fees may apply to some returns.
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| Login and address verification: |
| You will need a valid certificate
number
and pin to login. Please make sure that when you login you verify that
your email and shipping addresses are correct. You will receive
confirmation of your order by email. If you are already logged in, but
wish to change or verify your shipping address and email, please visit
my account section to update your information. Your shopping cart will
stay the
way it was. |
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| Search Tips: |
| Please click here to go to the Search Tips page. |
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| Shopping Cart: |
| The Shopping Cart holds any product that
you select as a possible purchase item. Adding products to your
Shopping Cart does not mean that you have to purchase them. You can
delete a product from the Shopping Cart at any time. You can see the
titles you have added to your cart simply by clicking the Shopping Cart
icon on the upper right-hand corner of the screen. |
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| Finalizing your Order: |
| When you are finished shopping, go to your
Shopping Cart. You will see a list of all the products you have
selected. To purchase these products, click the Proceed to Checkout
button. In the next page, select a method of payment, enter any
additional certificate numbers you have, and submit your order. You
will still have another screen to verify all information is correct and
to enter your credit card information. |
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| About Cookies & Security: |
| A cookie is a small file that websites
place on your machine so that they can identify you. Most browsers are
set up to automatically support cookies, but our system has detected
that your browser has cookies turned off. Our website uses cookies to
protect the information that you enter while shopping. These cookies
are essential for proper navigation through our site. No one will ever
have access to the cookies that Total Health Rewards assigns to you or
the information that you enter while shopping on our site. |
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| Enabling Cookies on Your Browser: |
If you are using Internet Explorer / AOL:
From the Tools menu, go to Internet Options. Click on the Security Tab.
Select Internet, and then click on Custom Level. Scroll down through
the list of options to Cookies. Set all cookie options to "Enable", or,
if you want to be notified before accepting a cookie, set your cookie
options to "Prompt".
If you are using Netscape:
From the Edit menu, choose Preferences. Select the Advanced category.
Click the radio buttons next to "Accept all cookies", or, if you want
to be notified when Communicator accepts a cookie, check "Warn me
before accepting a cookie." |
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| Errors, Omissions and Changes: |
| Because prices, product descriptions and availability can change quickly,
Total Health Rewards does not warrant the accuracy or completeness of the
information provided on the website. Also, Total Health Rewards may make changes to
the information contained herein, including to the products and prices described
in the website, at any time, without prior notice to you (including after you have
submitted your order). Information at this website is periodically updated, but it
may not be current or complete at the moment you visit this website and may contain
errors or inaccuracies. In no event shall Total Health Rewards or its service or
product providers be liable to you in any manner whatsoever for any decision
made by you, or for any act or failure to act by you, in reliance upon
information provided at this website. If a product you purchase does not match the
description on the website, as your sole and exclusive remedy you may return the
product, unused, to Total Health Rewards in accordance with our return policy. |
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